FAQ

Aurris Audio appreciates your business. Please find some frequently asked questions below and contact us with any additional questions you may have.

When will my order ship?

Most orders for in-stock items received by 5:00PM Mountain Time, Monday through Friday, will ship the next business day via USPS, UPS or FEDEX as designated during the checkout process.

Will I be charged for Shipping Backorders?

If your order includes in-stock and backordered items, each shipment will incur shipping charges.  You may select to ship all items together to break up the delivery for available items to ship immediately.  International orders will not be shipped until all parts are in stock due to the high shipping and handling costs.

Will I be able to track my package?

Yes, tracking number will be updated to your order when it prepared to ship.  Shipping information will be sent via email that has tracking numbers provided for customer tracking via the selected carrier’s web or customer service phone number.

International Orders:

  • In some cases the website may not be able to accommodate international shipping information and provide a quote.  In this case, shipping information will quoted for the customer via email and order total provided in that correspondence.
  • International shipping rates are determined by the weight, box size, destination and value of the contents.
  • It is unlawful for Aurris Audio to understate the declared value of any international order.  All orders will be at full value of the contents.
  • Aurris Audio is not responsible for any taxes, duties, VAT, or customs fees associated with importing your package.  Please investigate these considerations for your country prior initiating an order

Aurris Audio stands behind its products. We offer a thirty-day (30) return policy for most of our products with a few limitations. Our products are individually inspected prior to shipment and are sent free of any defects and are only “A” stock, unless specifically indicated in the Storekeeping Unit (SKU) description as such during the purchase process.

Purchase of “A” Stock Items is the primary sales category of Aurris Audio. Any special sale items or “scratch and dent”, “open box” or “refurbished” is not “A” Stock as described for the purposes of this term used by Aurris Audio and is specifically, a new product that has not be sold before and passes quality inspection to be labeled “A” Stock.

As defined for the purposes of Aurris Audio, “B” Stock is any category other than “A” Stock and a condition description will be described at the point of sale.

Put simply, “A” Stock may be return within 30 days and “B” stock is sold as is. Full Disclosure of “B” stock condition a discounted purchase price are final terms of sale.

“A” Stock may be returned within 30 Days for store credit towards an alternative purchase or a refund net of shipping & handling costs incurred at the point of sale and a 15% restocking/courtesy handling fee. Return shipping must be preapproved by Aurris Audio. Return shipping cost is at the customer expense and an RMA# to associate the original order must be written on the exterior shipping container as well as on a copy of the original order receipt included in the returned item packaging.

International orders are exposed to additional processing between countries that Aurris Audio cannot extend a general return policy. Manufacturer defect and shipper damage will be supported by Aurris Audio with the country’s local repair or shipper refund policy.  Aurris cannot provide a refund or return authorization in these situations.  A general return authorization for the first thirty days is limited to local customers.

Upon return receipt by Aurris Audio, the product will be inspected for “cause” provided by the customer. If it is apparent that some damage or owner misuse is a prevailing “cause” for refund request a value of the damaged item will be assessed for limited refund beyond the 15% restocking/courtesy handling fee. This is the “straight shooter” policy.

We strongly recommend sending your return package via UPS or FedEx so it can be insured and tracked (this is especially important with heavy, fragile, and more expensive items). If a return is sent via US Mail, then the customer accepts all responsibility if the package is lost, stolen, or damaged in transit. Aurris Audio is not liable for any uninsured packages or damage recovery with the carrier.

We will strive to make the best possible product and deliver comprehensive customer service for support of our products. If you are experiencing any problems with your purchased items, please call us. We do everything possible to meet and exceed your expectations.

Welcome to the Aurris Audio web site. The following Terms and Conditions, and any other policies, guidelines or terms posted by Aurris Audio on this site govern your use of this site. Please read these Terms and Conditions carefully before using this site or purchasing any of the products available on or through it. Changes to Aurris Audio Terms and Conditions may be made as needed and without notice other than updating the website. Refer to the Terms and Conditions policy published at www.aurris.audio as needed for current information. Your continued use of this site after such changes constitutes your acceptance of the new Terms and Conditions.

1. Privacy

We strongly believe in protecting the privacy of our customers. We have therefore adopted a privacy policy that provides information about our privacy practices for data collected through this site.  Aurris Audio will resell any customer information to a third party organization.  Email news and promotional distributions will be available as an optional participation basis only and the customer and cancel inclusion at any time, with written notice of such desire received by Aurris Audio.

2. Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Aurris Audio cannot and will not be liable for your failure to comply with these obligations. Aurris Audio reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason.

3. Termination

You or we may suspend or terminate your account or your use of this Site at any time, for any reason or for no reason at all. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspects of this Site at any time without prior notice.

4. Product Orders

Although we make every attempt to be as accurate as possible, we cannot be responsible for typographical or other errors. Prices are subject to change without notice.

5. Applicable Law; Venue

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New Mexico, USA, without regard to principles of conflicts of laws. You irrevocably consent to the exclusive personal jurisdiction and venue of the federal and state courts in and for Los Alamos County, NM. Other policies and terms posted on this site, such as our Returns Policy, also govern your visit to our site. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time.

6. Site Policies and Modifications

Other policies and terms posted on this site, such as our Returns Policy, also govern your visit to our site. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time.

7. Severability

If any of these conditions shall for any reason be deemed invalid, void, or otherwise unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

8. Contact Information

Customer Service and Support Telephone: (505) 349-0032

Customer Service and Support email: sales@aurris.audio

Address:

Aurris Audio
108 Central Park Square, #170
Los Alamos, NM 87544